Make your first impression, your best impression

2/26/2018 (Permalink)

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The old saying, “You never get a second chance to make a first impression,” is especially true in the case of disasters.

In the restoration and mitigation world, we deal with people under unusual stress. Their homes and businesses have been damaged or destroyed, and their lives have been disrupted in an unexpected way. We work in these environments every day, and we become accustomed to viewing things in a very clinical or detached way.

We need to remember, even though this may be the tenth flooded home we’ve been in this week, it is the first time our client has had their home torn apart — first by water and then by a mitigation crew. There are many emotions that people experience when their homes, businesses and lives are interrupted suddenly. I believe we don’t give our clients enough credit for how valiantly most of them respond under the circumstances."

Read more at First Impressions